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Ordering
You can order items listed on this website, online, telephone or post. We will try to process your order as soon as it arrives. Once we have agreed your order then you will receive a confirmation from us or telephone call to arrange for payment. All cheques will be allowed to clear before goods are despatched.
Every product we sell has a product description & specifications and are true to the best of our knowledge and which is as accurate as possible, if you have any concerns on a product description please call or email us before placing your order.
Cancelled Orders
Please ensure the product you are ordering is the size you want, we are under no obligation to take back products that are described in the product description, however under some circumstances we may take back goods subject to an handling charge of 20% as long as they are returned unused, unmarked and in the perfect original packaging. The cost for returning such items will be the customers responsibility and must only be returned if we have agreed. Goods returned non-faulty without our prior agreement will be held for 14 days only.
Any order for an inflatable that is cancelled within 7 days of the order is subect to a charge £250 per unit. If cancelled after 7 days then the full amount of the order is payable and is not negotiable.
Any product other than an Inflatable that is cancelled within 7 days of your order is subject to a 20% charge. If cancelled after 7 days then the full amount of the order is payable and is not negotiable. We do not allow cancellations on specialist items made to order, once your order has been processed by us. Packaging/Pallet costs are subject to a packing charge £15.00 per unit.
Availability
All Products are subject to availability, on some occasions we run out of stock. If the Product you order is unavailable, we may provide to you a substitute of an equivalent quality and price without notice ("Substitute Product"). In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full. Occasionally manufacturers will update their products, and we reserve the right to supply these even if pictures and descriptions may vary from the listing shown.
Out of stock Items
If we are unable to fulfill your order we will contact you within 48 hours, to advise you of this. We try to keep the website up to date daily and if possible place an 'out of stock' notice clearly on items, you have the option to wait for availability or cancel your order, any payments made or due will be adjusted or refunded as per individual circumstances. Sometimes it is best to wait 24 hours after you have sent your order to us, before paying for the item by paypal, so we can check stock availability.
Delivery/Despatch
Once you have paid for your order it will despatched quickly. For items in stock, we will contact you to arrange delivery of your order as soon as your order has been processed, for items which we need to order in from manufacturers or have delivered to our customer via the manufacturers, delivery is normally within 4 weeks or upto 6 weeks maximum.
Delivery for most items in stock, is normally 3-7 working days, somtimes less, however delivery times vary according to the product ordered. We aim to deliver within 10 days max. Deliveries are made during the hours of 8am-5pm, unfortunately we are unable to arrange a specific delivery time. Deliveries are UK Mainland, other areas are charged accordingly. In the unlikely event of a product not being delivered within 5 working days from the despatch date (Saturdays & Sundays not included) customers should advise us. We will then make every effort to locate the product, or send a replacement at our expense or offer you a full refund.
Any times or dates stated on our website or confirmation emails regarding delivery are estimates only. Midland Leisure Sales will make all reasonable effort to deliver products within the time specified, but does not accept liability for any failure to deliver within that time and will not be liable for any loss caused to you by late delivery. Orders received on Saturdays, Sundays or public holidays and Orders received after 12 noon on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, Sundays or public holidays, unless by prior arrangement and extra costs.
Whilst we agree to use all reasonable endeavors to ensure that Delivery is made around the Delivery date advertised, you will acknowledge that actual Delivery is always via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the delivery address and your daytime contact telephone number and e-mail address so we can notify you in the event of a delivery problem.
Delivery will be deemed as successfully made once the product has arrived at the address specified. Someone will need to be at the delivery address to sign for goods and most deliveries will require a signature for proof of delivery. Once the order has been despatched, we can not change the delivery address. If the courier can't deliver they will normally leave a note for you to contact them and re-arrange a 2nd delivery within a limited time. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the Products shall then be at your own risk. Should delivery be refused at the delivery address, and re-requested for another date, a re-delivery charge may be charged, for the second delivery, since we met our delivery obligations with the initial delivery attempt. It is the recipients responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note.
If items are ordered for commercial use DO NOT TAKE ANY BOOKINGS IN ADVANCE, as we will not be held responsible, if goods are delayed for any reason.
Any shortages must be notified to us in writing and by telephone within 24 hours of receipt of goods. Failure to do so confirms delivery was made complete. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 24 hours of Delivery. If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note.
Returns Policy/Refunds
We will try to make every effort to ensure products arrive in perfect condition. If a product arrives damaged in any way, customers should contact us within 24 hours of receipt and return the package within 7 days through a trackable source, any goods which Midland Leisure Sales agree need to be returned as damaged/faulty goods must be retuned back to Midland Leisure Sales by recorded delivery only, so that we have to sign for it. Midland Leisure Sales cannot be held responsible for goods lost in transit, you will be responsible for the goods until they reach us. All returns must be in the origional packaging, unused and complete.
Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. We will advise you of the status of the Order before you request Cancellation. Any charges will be communicated to you before we confirm the Cancellation.
Shortages/Faulty/Damaged
Before you request or arrange return of a Product, please read the below information carefully.
You may return any delivered products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within 7 working days of delivery. If you are returning a product for any reason, except damage or manufacturer defect, You must pay the costs of returning the products to us or our suppliers.
This excludes all inflatables/Heavy Bulky Items/Items made to order we do not accept returns on these products, unless damaged or faulty.
We will not accept Returns or Cancellations if the Products have been altered by applying chemicals or paints to the surfaces or by altering or customizing the Product in any way that could be deemed as you using or treating the Products as your own. While in your possession, you must keep any Products you intend to Return to us in good condition. Products must be Returned in the same condition as they were delivered. If products were delivered flat packed they must be Returned in the same way. Care must be taken to ensure the Return Products are packed well to avoid damage or loss of parts in transit. Products Returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the Refund given.
Goods will only be accepted back in a clean condition and un used (ie suitable for resale), If you have ripped open the box or opened interior packaging, then the item is not as new and we are unable to refund.
Midland Leisure Sales will only refund postage costs/ebay fees/pay pal fees if we have made a mistake and will not refund if we have sent out what was ordreded.
Refunds for valid claims will be made and processed within 30 days. We reserve the right to issue a credit note against any payment made to us in the event of faulty goods.
Digital photo(s) of damage may be required, before any items are returned, this may help us resolve the problem quickly.
DELIVERY OF GAMES TABLES/LARGE/HEAVY ITEMS
Due to the weight of some of the products it may be necessary for a 2/4 man delivery. If this is the case we will contact you to arrange a convenient delivery time. The delivery costs that we quote on the website include delivery to an easy to access location on the ground floor.
Carriage
We use a number of carriers, including Royal Mail, Parcel Force, Own Courier etc.
We may alter these Terms and Conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the Terms and Conditions on the website regularly.
These Terms and Conditions together with the privacy policy, any Order form and payment method instructions, if any, are the whole agreement between you and Us. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by Us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these Terms and Conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions, privacy policy, Order form and payment method instructions.
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions.
Please note that although we try to ensure that the content of our website is accurate, our website may contain typographical errors or other inaccuracies. There maybe some variation in weights listed.
Inflatables/Bouncy Castles Guarantee/Warranty Limitations
All new Inflatables sold have a limited manufacturers warranty, which is applicable against any defect in workmanship of the inflatable and against material defect for a period of one/two year(s) from the shipping date, as stated on each item. All units should be inflated upon arrival and examined carefully. Any damage incurred through mishandling of the carrier or weather related damage is not the liability of ourselves. As we can not be held responsible if you select to use a carrier to transport the goods and they become lost or damage. Please report damage to the carrier immediately. Any defect should be reported to ourselves in writing within 7 days of the arrival date. Failure of buyer to give written notice shall be deemed to be a waiver of a claim for defective products.
We have the right to inspect the unit and if the defect has occured under the conditions listed in this limited warranty, we will determin whether it is practical to repair or replace the damaged or defective parts at the designated location that we have authorised. Any unit returned to us for inspection MUST be in clean, dry condition else it will not be able to be set up on our work tables ie if it is wet and dirty, and therefore will not be able to be inspected.
Our warranty is not a guarantee that the product will not through use, handling and storage develop tears or punctures from time to time. The repair of which is the responsibility of the buyer. Improper maintenance or accidental abusive or negligent treatment of the inflatable will invalidate the warranty. If after initial viewing we believe that the unit has been subject to improper use or incorrect maintenance or neglect, we reserve the right to terminate any warranty. All inflatables we sell are strictly for children up to the age of 11, unless ADULT is clearly stated. The Adult units may be used by children under 11, and over including teenagers and also adults. This term is non-negotiable. The cost of shipping the units to and from the designated location for evaluation within the warranty period, is the sole responsibility of the buyer. All shipping costs will be the sole responsibility of the buyer. All activity castles with items protruding ie bish bash and wall with holes etc, are not covered within the guarantee. Shower Covers/rain covers are not covered under warranty. Artwork is not covered under warranty. Sack truck/trolley's and crash mats carry a 28 day warranty. Generators carry a 6 month return to base warranty.
Nature of our website
Our website is a place for you to select and Order garden, home and leisure products (the "Products"). Our website describes the Products in more detail.
Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.
Liability
We promise that for any Product you purchase from our website:
- We have the right to sell the Product to you.
- The Product will be of satisfactory quality.
We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our Delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
Complaint Proceedure
If you have a complaint please contact us immediately. All complaints will be acknowledged and any complaint will be dealt with fairly.
Privacy / Data Protection Policy
We will not sell or disclose any informations to third parties, except for delivery purposes. Our database records of customers details, all information is confirdential and we are committed to protecting your privacy.
Copyright
You may view, copy and print portions of our website for the sole purpose of placing an order with us, the materials on our website may not be used for any other purpose, without the prior agreement of the relevant owner. The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Midland Leisure Sales except when this occurs incidentally while using the site for private and non-commercial use. All Information on this website is protected by copyright. We may refuse you access to the website at any time if we consider it necessary.
General
Goods not collected on the day requested by ourselves will incur daily storage charges, this cost will depend on the number of items.
We have made every possible effort to illustrate size and dimensions as in the advertising. All sizes are based on pre-assembled measurements, and therefore may vary slightly. All sizes are approximate and colours may vary. All measurements include the front step where one is applicable. The descriptions used are for our sole identity of the products and have to claim against the warranty limitations.
We disclaim any responsibility whatsoever to buyers or to any other person for injury to person(s) caused by any product which has been subjected to misuse, negligence, or accidents, or misapplied or modified or improperly installed. We make no warranty for additional products sold to purchaser that is manufacturered by a 2nd or 3rd party nor are we liable for any defect that could cause loss of use or injury to these items. We endeavour to re-produce from images as close as possible but designs, colours and sizes can vary.
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